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BACKORDERS & RETURNS
No Backorder: Simply ship what is available; cancel out-of-stock items from the order.
Backorder- Items that are in stock will be shipped when the order is processed. Shipping charges for the entire order will be made at this time. Out-of-stock items will ship when they become available with no additional charges. If these backordered items cannot be shipped within 30 days of the original order, the backorder will be cancelled.
Note: Backorders are NOT available to customers outside of the United States
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MONEY BACK GUARANTEE- Purchase any of the quality products on this website and if for any reason you decide that the product does not suit your application or just isn't for you, simply return it to us, shipping paid, within 30 days of original purchase date and we will promptly issue you a merchandise credit or refund, whichever you prefer. All returns must be called in for an RMA(Return Material Authorization) approval prior to returning the product(s). Items returned without an RMA will not be refunded. Items returned after the 30 day money back guarantee are not eligible for a refund.
Outdoor Speaker Store will not be liable for any merchandise returned after the 30 day return policy. On Free Shipping orders that are to be returned for full credit, will have the reversal freight charge applied against the credit given. A 25% re-stocking fee may apply on items returned in non-saleable condition. Returned items must be returned in its original box with all original factory packaging, accessories, and manuals/literature included to receive full credit. Visit our previous website at: www.outdoorspeakerstore.com in case your purchase was made with this web store.
"We are not responsible for goods damaged in return shipping or lost packages so please insure items are packaged securely and insurance is purchased on the item in case it gets lost or damaged."
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ERRORS- Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Outdoor Speaker Store reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Outdoor Speaker store will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Outdoor Speaker Store's Return Policy.
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RETURNS- Report defective products to: customerservice@OutdoorSpeakerStore.com
. For all other returns, simply call or e-mail us to obtain an RMA (Return Material Authorization) form & return the item(s) within 30 days of the invoice date. Include carton, instructions, manuals, parts, accessories, and warranty cards. Package carefully to avoid damage in transit. Ship via UPS Ground in US, Canada, & Puerto Rico. Products with signs of use, items damaged in transit to us due to improper packaging, and items damaged as a result of improper use are not returnable. Write your customer ID # & invoice # (located on the RMA form) on the outside of your box. We will instruct you as to where to ship the returns to at the time the RMA form is given. In the event a customer received "Free Shipping on their purchase, and are wanting to return that purchase for credit, Outdoor Speaker Store will deduct the original shipping & handling fees inccurred for that customers order from their final credit. All items must be received in a saleable condition. All returns are subjest to a 25% re-stocking fee if not in the condition to re-sell.
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CLAIMS FOR DAMAGES- Claims for damages or errors must be made within 5 days of receipt. Claims for damage must first be reported to the delivering carrier (save all packaging & cartons).
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