thanks again,
Earl
I installed (2) TFS 25 speakers and a TFS 50 subwoofer between a pool and an outdoor fireplace area. This speaker combination provides truly amazing sound quality, equally distributed within this rather large space. I am very satisfied with the quality, service and technical advice received from Outdoor Speaker Store.
PS: I returned the speakers I originally purchased from the other internet rock speakers guys... unfortunitly I got stuck with the shipping.
A very satisfied customer,
Dan Menasha,WI
Subject: TICGS3 Outdoor Omni Speakers
I wanted to write to let you know how overwhelmed I am with the sound of my Omni speakers. I installed four of them around my pool area this weekend and when I put the tunes to them not only did they blow me away, both of my neighbors came over to see what sounded so good! In fact I think that at least one of them (who also has a pool) will be looking to get some as well. I had listened to a lot of outdoor speakers before making my decision to go with these, and the Omni speakers absolutely blow the others away. The whole thing went fantastic from the purchase through the final installation.
Agatha
Chandler, AZ.
Subject: TIC TF11 Outdoor Rock Speakers and TFS50 Outdoor Rock Subwoofer
This company provides A+ service, the subwoofer was damaged by FedEx delivery on Friday and my parent's anniversary party was on Saturday. I called customer service and they over-nighted a big heavy TIC TFS50 rock speaker to me on Saturday. I know it cost them a lot of money to do that, but it makes me a very happy customer.
Plus the new satellite design subwoofer is easy to setup, no extra wiring or receiver, I did the installation in about 1 hour. The bass and overall sound is wonderful. Thank you and keep the good work.
Jim
Biloxi MS.
Subject: TIC GS3 Outdoor Omni Speaker
I went to Bose outlet store to check out their Free Space 51 omni speakers, it sounds good but I don't want to pay almost $400 for a pair of speakers. So I went home and found your products on the internet and bought a set of GS3 omni speakers. I'm glad I found your speakers, after 30 minutes hook up, the music is just as good as I heard from the Bose.
I like the fact it has a good bass and clear high notes, with 360 degree sound, I can walk to anywhere in my backyard and still catch good music just like in the amusement park. By the way I like your service, shipping is fast and I have no complaint. Bottom line you are using these speakers for outdoor entertainment, there are going to be noises like birds, wind, people talking....don't shell out $400, you can have a pair of these TIC speakers for much less. Now I can't wait to go outside for the music.
Jeff
Shelton, CT.
Subject: TIC TFS10 Outdoor Rock Speakers, TFS50 Outdoor Rock Subwoofer, TFS5 Rock Speakers
Just wanted to drop you all a note to say how pleased I am with the Omni speakers. They sound wonderful!!
I was worried about not being able to hear the music and would the speakers be strong enough. What a surprise! I ordered 4 speakers, 2 speakers fill my pool area and my neighbors yards with a great sound. BTW, the extra two speakers allow me to hear my music without blasting my neighbors (and we're on 3+ acre lots!).
Many thanks for the excellent service.
John
Alpharetta, GA.
Subject: TIC GS3 Omni Speaker
The Omni Speakers you sold us are fantastic, they blow away the Bose outdoor speakers. The 8" speaker driver really does a good job. We had a party last Saturday and everyone was impressed.
Horace
Orlando, FL.
Subject: TIC GS5 Omni Speakers
I have to say that I was very pleasantly surprised with how easy it was to do business with your company over the Internet. I found the speakers I wanted, your price was the best I found, I ordered them and they were delivered within a few days. It could not have been easier. You are the reason I love shopping on the Internet!
Barn
Shelbyville, KY.
Subject: TIC TFS11 Outdoor Rock Speaker
This was second set of speakers we bought from you, the first set are TFS5 for our patio. We need these bigger ones for our pool area. We like your products which produce excellent full range sound and look good. The price was 1/3 what we would have to pay for other product. We are very impressed that just as soon as we placed the order there was a confirmation email. On the next day (Monday) we received a FedEx tracking number informing us that our order will be arriving to us on Wednesday. Overall we are very pleased with your service and products.
Tom
Southlake, TX
Subject: TIC 8" outdoor speaker driver replacement (SP82150)
I bought TIC GS3 omni speakers twelve years ago, one of them died last week. I was trying to order from another company on the web, but they can't give me a confirmation for almost a week. So I canceled my order with them and ordered from your company. What a surprise, I got my replacement speaker next day, and the price is better, too. I like these speakers, easy to replace the parts and good value.
Derek
Marine Delrey, CA.
Subject: TIC 14 gauge 50ft direct burial cable for outdoor speakers
CUSTOMER SERVICE TO DATE HAS BEEN UNCOMMONLY OUTSTANDING *** EVERYONE I CONTACTED IN THE COMPANY HAVE BEEN MOST HELPFUL ( ESPECIALLY SINCE I AM SUCH A NOVICE ). THESE CABLES ARE GOOD QUALITY AND GREAT PRICE $29.94, OTHER PLACES WANT TO CHARGE ME $60.
Stanley
Tucson AZ.
Subject: TIC TFS11 outdoor rock speakers
I had hard time locating these speakers on the web, you shipped out the same day I placed the order. I like the speakers too, it is very heavy but look very natural in my backyard. The sound is excellent, just as good as my Polk floor standing speakers inside the house. I can't wait when summer comes.
William
Huntington NY.
Subject: TIC TFS5 outdoor rock speakers
Many thanks for these speakers. I bought the TF5 on a buyout at about 60 bucks a piece! All I can say is ... DAMN! they sound great. Four of them placed around our backyard and pool area fill the yard with a meaty sound that even the neighbors can appreciate. I am impressed with the low end output. Once again...many thanks and your website will be highly recommended to friends and family.
Brian
Antioch, CA.
Subject: TIC TFS10 outdoor rock speakers
We finally got the speakers hooked up. Your speaker sounded great. I was using it to compliment some already purchased "Polk " speakers in a large backyard area. I will try your line again in the future. Thanks again.
Keith
Westlake Village, CA.
Subject: TIC TF0 outdoor rock speakers
I contacted customer service after ordering the wrong color. I got a reply in an hour and was informed the replacement was sent out the same day. Later I got an email to confirm the tracking number and a call tag number. Very smooth process and thanks for the speedy, efficient service. By the way those speakers sound good in my patio.
Kim
Upper Marlboro MD.
Subject: TIC TF5 outdoor rock speakers
Your web store is excellent, user friendly and very informative. The order process and delivery is top notch. I highly recommend you for anyone living in a remote area like us. Good products and we enjoy them very much in our backyard. Online shopping is essential for us and you made it very easy. Thank you for being there.
Sharon
Raleigh NC.
Subject: TIC TF0 outdoor rock speakers
I like these rock speakers in the small form. The build quality is excellent down to the detail. I hook it up with my Panasonic receiver and put out plenty of volume for backyard BBQ's and deck parties. It retains great sound quality and I never felt I was hurting them when turning up the volume. You pay for the all weather capability, but remember it doesn't move as much air as the larger speakers therefore don't expect them to deliver the same bass that you get from a 10in. subwoofer however, they do exactly what they are designed to do - good sound quality in all weathers and they do it very well. By the way, after I saw the new price on the rock subwoofer (TF50) I'm very tempered to get one this summer.
Russ
Syracuse NY.
Subject: TIC GS3T-Pro Omni speakers
I bought a pair of GS3T 15 years ago from a Home Base store, they don't distort very easily and sound great! These speakers last long under the hot sun (100+ degree in summer). They handled water, heat, cold, rain...finally it's time for me to get a new pair. I ordered your product yesterday and received them today in nice packaging. Thanks!
Dave
Corona CA.
Subject: TIC ASP120 outdoor patio speakers
This is an outstanding product for the price. I was thinking of buying the Polk Atrium and Bose 251, but after listening to them in Circuit City, I just don't think they are worth $300-$400. One of my friends who is a landscape contractor gave me your web site information. After I talked to the friendly service department, I bought two pairs of ASP120. I put one pair in my patio, one pair around the pool area. These speakers deliver the sound, the design, and the craftsmanship. Good buy for the money.
David
Boonville, NY.
Subject: TIC TF11 outdoor rock speakers
Wow, I'm glad that I bought these top of line rock speakers from you. I have Bose 251 white patio speaker in my patio. I put these rock speakers around the pool area. They sound better than my Bose speakers. The woofer has a very good bass response and the tweeters sound crisp and clear. When I listen to my favorite jazz music, these rock speakers sound more natural than the Bose speakers. It's like putting a jazz band in your backyard. Make sure you have a descent size amplifier, as these speakers will take advantage of some big watts.
Matthew
New Bern, NC.
Mark- i want to send you a personal Thank You for getting back to us, i can't tell you how much my husband loves the speakers. Even after i purchased them he thought we had no need for them and said we'll keep the indoor speakers for the outside and just use them. He has been hounding me for days to email you and let you know how the one was sounding different than the other. i did exactly what you said spaced them apart. And remember when i was hesitant into buying the additional accessories- definetely NEEDED,,, and he brags about the whole thing too....
thank U so much for replacing our speakers,,,i look forward to getting my new one,,, it was in the dark gr color.
all my best,
Maryann
MARK
THANKS FOR THE UPDATE.....SPEAKERS ARE GREAT...TREMENDOUS SOUND AND EASIEST
INSTALLATION. YOUR COMPANY AND PERSONAL SERVICE ARE THE BEST!!!
DAVID HELMHOLTZ
LA QUINTA, CA
Mark,
Just want to let you know how much we are enjoying the speakers. You guidance on the right model and color was great.
Bill
Thanks for all your help, Mark. I spoke with my father and he's already got
the speaker hooked up and working. For what they needed, I think it will be
perfect.
I appreciate you issuing the credit. And in spite of the "hiccups" on the
Manufacturer's side, it was a pleasure doing business with you.
Brandon Smith
Mark,
thank you very much you have been very in to things. I will still keep buying from outdoor speaker store in the future.
Bob.p.carlucci
Sunday, November 13, 2005 8:46 PM
Hi Folks:
I just wanted you to know that I purchased a number of your "Rock" lights from the Outdoorspeakerstore.com (Based upon your referral to that company). I want you to know that I was VERY pleased with the service and price of the product as delivered by Mark. Mark was also able to answer some technical inquiries that I had made prior to purchase, which was also appreciated.
I have installed the lights and at this point I am VERY pleased with the operation and appearance of the lights. I will be forwarding some photos to Mark at a later date.
Thank You,
Alan Jordano
Erie, PA
Thursday, November 17, 2005 1:21 PM
Hi, Mark. Speakers arrived safely. Thanks for your help!
Bill
Tuesday, November 22, 2005 8:14 AM
Wow thank you Marcela for such a quick response and thank you for addressing all of my concerns. It will take a few days for me to sort through this information and by secretive questioning of hubbie before I make my final decision.
I can understand now all the fabulous comments on your website about customer service if you are just the tip of the iceberg in regards to customer service. Kudos!
If I do not respond before turkey day - wishing you and Mark and both of your families a safe and happy holiday season!
Vicky
Tuesday, November 22, 2005 8:29 AM
Mark - I am continually impressed by the level of true customer service with which I am being greeted, for which I am most appreciative.
It will take me a bit to sort through this information but I am glad you pointed me in the correct direction as I am a complete novice when it comes to stereos/equipment etc.
I look forward to working with you in regards to a gift for my husband.
Thank you again and wishing you a happy and safe holiday.
VIcky
Tuesday, November 22, 2005 10:14 AM
Mark:
Feel free to use any of my comments or photos as desired. I am in a service industry, so when I find something I like that works at a fair price I believe in supporting the product and supplier. I may well be back to purchase two or three more in the weeks ahead.
As you can see by the signature we work with retired racing greyhounds. I use the lights to provide soft lighting to enable us to see what is going on in the yard when the hounds are out while minimizing the impact on the neighbors.
A possible selling point.....For folks that have pets these are much safer than the traditional low voltage lighting as there are no posts for the dogs to run into when running or playing. The steel and even the plastic posts pose a very real threat of causing lacerations or even risking a dog being impaled. The rock's size makes them easier for the dogs to see when running. They do tend to get "watered" a bit by the males though......
Alan
Alan & Peggy
Grey-Save Of Northwestern Pennsylvania Inc.
Caring For Greyhounds Through Adoption & Education
Sunday, Decmber 4, 2005 5:01 PM
received the speakers, installed them and they sound great. thx!
Rob Jayson- Pleasanton, CA
Thursday, December 8, 2005 7:01 PM
If possible, please hide the name of the store on the box. It's going to my
parents' house for me to wrap when I get there for Christmas and I'd
rather they not figure it out based on the box you send.
Thanks!
Ian
Ian,
We shipped your package out today & we did have the correct ship to
address. We had our shipping dept remove the speakers from their original
package & placed in a non-printed package. There is no way for us to ship
without UPS printing our name as shipped from so we had the package ran down
the street to ship from a friends company. This will be
what is printed on the box. So if
anything it should confuse your parents.
Thanks for your order!
Wow, Mark, I don't know what to say -- thank you so much. That's
extraordinary service and I really, really appreciate it.
Ian -Central Valley, NY
4/29/06
Thanks again for the wonderful customer service you provided. It's been a real pleasure do business with you.
Jim Krikau
4/19/06
Mark,
Thanks for your great response time. Would I need a sub woofer?
Jerry
Thanks for getting right back to me. I will email you pictures when they are in position around the pool. My wife was very pleased that the white granite looks so much like our granite edge in the pool.
John
You were right -- I love them! best sound I have heard from rock speakers (Pro-stone/ 300w)
(they really do look pretty real)
Thanks again for your personal recommendation.
John
Mark,
You were right....the subwoofer adds much to the sound.
I will be keeping all of the speakers. Thanks for your efforts.
Mike Hopkins
Mark,
I'm checking to see if the return on the speakers has been credited to my Visa card. We will be ordering the AW920 speaker once this has been done.
Thanks for all your good customer service. It's nice to find an on-line store with great customer service. Have a great weekend
John Malone
Mark,
Thanks for the very quick response on a Friday night!!!!
I am a little puzzled now on the wiring! I might call you Monday to talk in person.
Do the GS3 Speakers run off the GS50 Subwoofers? I thought I had to run six different sets of wires from my reciever for six different speakers. But by the looks of the diagram, I run a wire from the reciever to the sub then run from the sub to the speakers. I am sure this is all in the instructions, but I need to calculate my footage for wire. I am so sorry for the questions!!! But this help makes me want to look no further then your product. Thank You So Much!!!!!!!!!
I am looking for a receiver that can listen to CD/iPod/ and maybe later XM or Sirus.
Thanks, Jeremy
Mark.
Thank you for your quick response. I will be awaiting for that arrival on the 12th.
Thank you again...
Sincerely,
Moran
Hey there Mark,
Just had to send you a note to say THANKS for your recommendation! Peg Leg Pete got the Omni sub hooked up in the flower bed in front of the front porch. I hooked up the two satellite speakers and the front porch ROCKS!!!
Thanks Again!
Talk to you after I get the other speakers hooked up.
Doug aka Peg Leg Pete ( A music loving dude from Ohio)
MARK
I WOULD LIKE TO THANK YOU FOR YOUR TIME AND CONSIDERATION AND YOUR EXCELLENT CUSTOMER SERVICE IN HELPING ME DECIDE WHAT SPEAKERS TO USE. I AM VERY PLEASED WITH THE GS5'S AND HAVE RECOMMENDED TO TWO OF MY NEIGHBORS WHO HAVE REQUESTED YOUR WEB SITE AND WILL BE CONTACTING YOU.
THANK YOU FOR YOUR QUICK RESPONSE
DAVID HELMHOLTZ
LA QUINTA, CA
MARK,
THE SPEAKERS WORK GREAT AND I AM VERY HAPPY WITH THE GS5'S. AS A MATTER OF FACT, TWO OF MY NEIGHBORS EXPRESSED AN INTEREST AND I GAVE THEM YOUR NUMBER AND WEB SITE.
THANK YOU FOR YOUR TIME AND CONSIDERATION.
DAVID HELMHOLTZ
LA QUINTA, CA
Mark,
Order received.
Thank you for your extraordinary attention to remedying the shipment problem with UPS. As the owner of a manufacturing company, I well know what it takes to actually live customer service rather than to just talk customer service. Frankly, it would have been easy for you to show some suspicion when I called to say the speakers had not arrived, especially when you had not heard anything to the contrary from UPS. Instead, you accepted my notice without question and did everything you could to make the order right when you found out that the speakers were not delivered.
I am very impressed and you can be assured that I will help you with your marketing in this community.
Thanks again,
Roger Klene
